Returns

We're happy to accept returns on unwanted items, as long as they are unused and unfitted and have not been personalised or custom built for you.

Faulty items are of course accepted under warranty.

Just give us a call on 0131 5387974 and we'll arrange everything and process your refund.

 

Returns Terms and Conditions

  • Returned goods must be unused, in a saleable condition and in their original packaging with all labels still attached.
  • We will refund you to your original payment method.
  • We make no charge for returns, there is no restocking fee.
  • Customised items cannot be returned*
  • Bike Smith gift vouchers, memberships and events tickets are not refundable.
  • Please do not send your purchase back to the manufacturer.
  • Bike Smith customers have 365 days from date of delivery to return their orders.

*We will not be able to accept any returns on products that have been personalised. This excludes faulty items which can be returned in line with our standard faulty item return policy.

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