Terms & Conditions

Your rights
The Bike Smith is a UK based company and complies with UK consumer law including the Distance Selling Regulations. This means that shopping with us is safe. You won't get ripped off, you'll get your parts and we'll sort out any problems you have. By visiting our website you accept and agree to the content of these Terms and Conditions. Our Terms and Conditions do not affect your statutory rights.
What are cookies?
Cookies are plain text files containing small amounts of anonymous information that are created and stored on your computer, mobile or other device when you visit a website. They can be used for lots of different purposes, like saving shopping baskets, enabling smooth login, pre populating forms and remembering preferences.

Cookies are not harmful and cannot scan or retrieve your personal information.

Why do we use Cookies?
We use cookies to improve your site experience by making the website easier to use as well as provide us with information about how the website is being used so that we can make sure it is up to date and error free.

A list of all the cookies used on our website, by category, is set out below:
  Overview Use on thebikesmith.co
Strictly necessary Cookies Strictly necessary cookies are essential for the use of features on the website. Used to:
  • Remember your shopping basket items
  • Identify you as being logged in
Performance Cookies Performance cookies collect anonymous information on how the website is used so that we can improve the site. Used to provide statistics on how visitors:
  • Arrive at our site
  • Browse our site
  • Use our site
This helps to highlight how we can improve all areas of the site.
Functional Cookies Functional cookies remember choices you make to improve your experience. Used to:
  • Remember your preferred country, language and currency
  • Remember your preferred product listing style and discipline
Targeting or Advertising Cookies Targeting and Advertising cookies collect information about your browsing habits to make advertising more relevant to you and your interests. Used to:
  • Help measure the effectiveness of advertising campaigns
Using thebikesmith.co means that you agree to our use of cookies.

Managing your Cookies
You can manage your cookies through adjusting your browser settings on your computer or mobile device.

For more information about managing your cookies and cookies in general, you can visit www.allaboutcookies.org.

Please be aware if you choose to restrict or block cookies it may impact the functionality or performance of the website, or prevent you from using certain services.
If we decide to change our Terms and Conditions, we'll post the changes on this page so that you're always aware of what information we collect, how we use it and under what circumstances we disclose it.
When placing an order you agree that all the information given is accurate and complete. You will receive an acknowledgement email confirming receipt of your order and an Order ID: this email will only be an acknowledgement and will not constitute acceptance of your order. 

By placing an order, you make an offer to us to purchase the products you have selected. We may or may not accept your offer at our discretion. If we cannot accept your order we will contact you by email and shall refund any amount already paid to us. We will always make every effort to supply you with the products listed in your order confirmation.

The Bike Smith disclaims damages of any kind, compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties implied or otherwise relating to use of this site.

We put a lot of time and effort into describing and photographing the products we sell using manufacturer's websites, catalogues, our own photography studio and often our own descriptions of the products.

Although we aim that every picture and description is 100% accurate, mistakes do occur so let us know if you see or read something that isn't correct. If you've purchased something based on a picture or description on the website which turns out to be incorrect we'll happily replace or refund the product.

All prices listed on Thebikesmith.co are correct at the time of entering. Your credit card or debit card will be charged at the point of purchase unless your items are pre-order items in which case we will not charge your credit or debit card until the items are back in stock and ready to be dispatched.

If a genuine error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible. We shall be under no obligation to fulfil an order for a product that was advertised at an incorrect price. In the event that you order an item and the price published on thebikesmith.co is incorrect for any reason, we will email you to inform you that we have not accepted your order, and shall refund any amount already paid to us.



We're happy to accept returns on unwanted items, as long as they are unused and unfitted and have not been personalised or custom built for you.

Faulty items are of course accepted under warranty.

Just give us a call on 0131 5387974 and we'll arrange everything and process your refund.


Returns Terms and Conditions

  • Returned goods must be unused, in a saleable condition and in their original packaging with all labels still attached.
  • We will refund you to your original payment method.
  • We make no charge for returns, there is no restocking fee.
  • Customised items cannot be returned*
  • Bike Smith gift vouchers, memberships and events tickets are not refundable.
  • Please do not send your purchase back to the manufacturer.
  • Bike Smith customers have 365 days from date of delivery to return their orders.

*We will not be able to accept any returns on products that have been personalised. This excludes faulty items which can be returned in line with our standard faulty item return policy.

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